Privacy policy

Privacy Policy

This Privacy Policy describes how ZooFlex (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from https://zooflex.co.uk (the “Site”).

ZooFlex is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

Information We Collect

When you visit our website, we may automatically collect certain information about your device, including:

  • Web browser type

  • IP address

  • Time zone

  • Cookies stored on your device

  • Pages or products you view

  • How you interact with our website

We refer to this information as “Device Information”.

When you make a purchase or attempt to make a purchase, we collect information including:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information

We refer to this as “Order Information”.

How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Arrange shipping and delivery

  • Send order confirmations and updates

  • Communicate with you regarding your purchase

  • Prevent fraud and security risks

  • Improve our website and customer experience

  • Provide marketing communications where you have given permission

We do not sell, trade, or rent your personal information to third parties.

Shopify

Our store is hosted on Shopify, which provides the ecommerce platform that allows us to sell our products and services.

Your data is stored through Shopify’s secure systems, databases, and applications. Shopify processes your information according to its own privacy policy and security standards.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember items in your shopping cart

  • Understand how visitors use our website

  • Improve website performance

  • Provide relevant advertising

You can choose to disable cookies through your browser settings, although some features of our website may not function correctly.

Third-Party Services

We may use trusted third-party services such as:

  • Shopify

  • Payment providers

  • Analytics services

  • Advertising platforms

These providers only collect and use your information as necessary to provide their services.

Payment Information

Payments are processed securely through Shopify and approved payment providers.

We do not store your complete payment card details.

All payment processing follows industry security standards, including PCI-DSS requirements.

Your Rights

If you are a UK or European customer, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

While no online service can guarantee complete security, we follow recognised security practices to protect customer information.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.

Any updates will be posted on this page.

Contact Information

If you have any questions about this Privacy Policy or your personal information, please contact us:

Email: zooflex.co.uk@gmail.com

Business Name: ZooFlex

Website: https://zooflex.co.uk